Indian Railway Catering and Tourism Corporation
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Indian Railway Catering and Tourism Cooperative
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Type
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Subsidiary
of the Indian Railways
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Industry
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Railways
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Headquarters
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New Delhi, NCT, India
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Area
served
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India
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Services
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Catering,
Tourism and Online Ticketing
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Parent
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Indian
Railways
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Website
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IRCTC Corporate
IRCTC Online ticketing (www.irctc.co.in) |
Indian
trains Catering and Tourism Corporation, abbreviated to IRCTC, is a subsidiary
of the Indian Railways that manages the catering, tourism and online ticketing
procedures of the railways.
Services
Catering
As per new Railway business
Policy 2010 (Introduced by Railways Minister Mamata Banerjee), business
services provided by IRCTC were two-handed over to INDIAN Railways. currently
IRCTC is guilty of business services on few trains like All Duranto Exp,
Farakka Exp, Maitree specific ( Train between Bharat and BANGLADESH), Kandhari
Exp and a few Rajdhani Exp rest all of train operated by Zonal Railways railway
stations across Bharat.IRCTC conjointly started Nuclear Regulatory Commission
project (NON RAILWAY CATERING) below that eating house were operated in several
Indian Ministries and Institutes.
Online ticketing
IRCTC is best renowned for
dynamic the face of railway ticketing in
Bharat. It pioneered internet-based rail price ticket booking through its web
site, likewise as from the mobile phones via GPRS or SMS. price ticket
cancellations also can be done on-line. additionally to e-tickets, IRCTC
conjointly offers I-tickets that square measure primarily like regular tickets
except that they're set-aside on-line and delivered by post. The tickets PNR
standing is additionally created on the market. Commuters on the Bombay
community Railway also can book season tickets through the IRCTC web site.
IRCTC has conjointly launched a loyalty program known as Shubh Yatra for
frequent travellers. Through this program, passengers will avail of discounts
on all tickets set-aside around the year by paying AN direct annual fee.
Seeking to create it easier to
book e-tickets, IRCTC launched a theme known as Rolling Deposit theme (RDS).
RDS may be a hassle-free e-ticket booking theme permitting passengers to order
seats against advance cash unbroken with the corporation. IRCTC has conjointly
superimposed flights and hotels booking facilities to their line of on-line
reservation services.
Generally there's an enormous
load on the web site at ten am, once booking of Tatkal tickets opens. The
booking of tickets varies from time to time supported festivals and vacations.
IRCTC is presently victimisation fifty eight Ir servers and ten additional
servers to be superimposed to cater the significant traffic in peak hours.
As of could 2013, the
ticketing web site of the IRCTC is ready to handle regarding one.2 large
integer cooccurring connections on net servers and might book regarding two000
tickets per minute. Indian Railways plans to pay regarding one hundred large
integer (US$15 million) to strengthen the web site to modify it for booking
7200 tickets per minute. CRIS, the technical arm of railways, is concerned
within the upgrading of the IRCTC web site.
According to a senior Railway
Ministry official, the typical booking per day has been multiplied from
three.67 large integer in 2012 to four.15 large integer in could 2013. just
about, thirty one large integer reserve tickets square measure set-aside in an
exceedingly year out of that fifty fifth of tickets square measure sold through windows, thirty seventh of tickets
square measure set-aside on-line and eight square measure set-aside by
ticketing agents. IRCTC's highest ever single day booking is five.02 large
integer e-tickets on one March 2013.
Tourism
IRCTC conjointly organizes budget and deluxe package tours for domestic
and foreign tourists. a preferred touristry package for budget tourers covering
vital tourist destination across Bharat is Republic of India Darshan. Luxury
touristry packages are obtainable, that involve special luxury trains such as:
• Palace on Wheels
• Royal Orient specific
• Golden Chariot
• Deccan Odyssey
• Royal Rajasthan on
Wheels
• Buddhist Circuit Train
and IRCTC could be a partner within the Maharajas’ specific operation.
One might go browsing to railtourismindia.com. and book Rail Tour
Package, vacation Package, Hotels, Cabs, tourer Trains on-line.
Apart from standard touristry, IRCTC conjointly offers journey touristry
packages that embrace water sports, journey and life treks, etc. A provision
for customizing tours as per specific necessities is additionally an added
attraction.
Tatkal Booking
Under the Tatkal theme,
passengers World Health Organization set up their journey at short notice will
book their tickets in most Mail/Express trains through the Indian railways net
portal. The booking starts at 10:00 AM daily, in the future before the
departure of the train from supply station. it's suggested to use the Chrome
browser rather than Firefox or that is for palmy booking of Tatkal tickets.
Tatkal Reservation through IRCTC portal is criticized by various media
releases, because of it's unskillfulness and slow server speed.
Awards and achievements
Within a short span of its going online, the IRCTC website had become
the largest and the fastest growing e-commerce website in the Asia-Pacific region, with about six lakh
registered users in 2003.
Some of the other awards won by IRCTC are:
- Awarded the National Tourism Award of Excellence by Ministry of Tourism, Govt. of India.
- Awarded the National Award for E-Governance, 2007-08 jointly by Department of IT, Govt. of India and Govt. of Haryana.
- Awarded the Genius of the Web Award 2007 for being the "Best E-Governance PSU Site" by CNBC.
- IRCTC Tourism Unit of West Zone declared winner for the category Best Value Leisure Product in Travel and Tourism Fair of India (TTF & OTM 2008) held in Mumbai from 9 to 11 February 2008.
- Won National award for E-Governance for being "Best Citizen Centric Application" for the year 2007-08.
- IRCTC Tourism Unit declared winner for the category Most Innovative Product in Travel and Tourism Fair of India (TTF & OTM 2007) held in Mumbai from 10 to 12 February 2007.
- Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in 2007.
- Won the ICICI Bank Retail Excellence Award in 2005.
- Won Path Breaker Award from Dataquest in 2003 and 2004.
- Awarded the Mini Ratna Category-1 by Ministry of Railways, Govt. of India